口語(yǔ)實(shí)戰(zhàn)演練：如何轉(zhuǎn)接客戶來(lái)電(1)
A: Stone Corp. Hi, Mary speaking.
四通公司, 您好，我是Mary。
B: Hello, I’d like to speak to Mr. Hunter, please.
你好，我想找Hunter先生。
A: May I ask who is calling, please?
請(qǐng)問(wèn)您是哪位？
B: My name is Herbert Wood of IBM Computer Company.
我是IBM電腦公司的Herbert Wood.
A: Thank you, Mr. Wood. One moment, please… (into PBX) Mr. Hunter, Mr. Wood of IBM Computer Company is on the line.
謝謝，Wood先生，請(qǐng)稍等。（打內(nèi)線電話）Hunter先生，IBM電腦公司的Wood先生找您。
C: Can you find out what he wants?
你可以問(wèn)他有什么事嗎？
A: Yes, Mr. Hunter. (to caller) I’m sorry to have kept you waiting, Mr. Wood. Mr. Hunter is rather busy right now and would like to know what you wish to speak to him about.
好的，Hunter先生。（對(duì)來(lái)電者說(shuō)）對(duì)不起Wood先生，讓您久等了。Hunter先生現(xiàn)在非常忙，他想知道你有什么事對(duì)他說(shuō)。
B: Yes, I want to buy some computer software and talk about developing some other software. I don’t know whether he is interested in that or not?
是的，我想買(mǎi)一些計(jì)算機(jī)軟件，另外再談一談開(kāi)發(fā)一些其它的軟件。我不知道他是否有興趣。
A: I see. Thank you very much, Mr. Wood. Would you wait a moment, please? (to PBX) Mr Hunter, Mr. Wood wants to buy some computer software.
我明白了，非常感謝，Wood先生。請(qǐng)你等一下好嗎？（打內(nèi)線電話）Hunter先生，Wood先生想買(mǎi)一些計(jì)算機(jī)軟件。
C: I see. Put him on line two.
好的，請(qǐng)轉(zhuǎn)到2號(hào)線。
A: Yes, Mr. Hunter. (To caller) Mr. Wood, I’m very sorry to have kept you waiting. I’ll put you through to Mr. Hunter.
好的，Hunter先生。（對(duì)來(lái)電者）Wood先生，不好意思讓你久等了，我把你的電話接給Hunter先生。
口語(yǔ)實(shí)戰(zhàn)演練：如何轉(zhuǎn)接客戶來(lái)電(2)
A: Good afternoon, Sales Department. May I help you?
下午好，銷(xiāo)售部，我能幫你什么忙嗎？
B: Could I speak to Mr. Bush, please?
可以和Bush先生說(shuō)話嗎？
A: I’ll see if he is available. Who shall I say is calling, please?
我要看一看他是否在。請(qǐng)問(wèn)我得告訴他誰(shuí)打來(lái)的？
B: John Smith.
A: Hold the line, please. Mr. Bush is in a meeting with the Managing Director at the moment, I’m afraid. Can I help you?
請(qǐng)別掛機(jī)，Bush先生正在和總經(jīng)理開(kāi)會(huì)，我可以幫你忙嗎？
B: Well, I want to discuss with him the new contract we signed last week.
好的，我想跟他討論一下我們上星期簽訂的合同。
A: I don’t think the meeting will go on much longer. Shall I ask him to call you when he is free?
我想會(huì)議不會(huì)開(kāi)得太久，我讓他有空給你打電話，好嗎？
B: Yes, that would be easiest.
是的，那樣最好了。
A: Could I have your name again, please?
請(qǐng)?jiān)僖淮胃嬖V我你的姓名，好嗎？
B: Yes. It’s John Smith.
好的，我叫John Smith。
A: And the number?
電話號(hào)碼呢？
B: 021-64358796
A: OK. You’ll be hearing from Mr. Bush later in the morning then, Mr. Smith.
好的，Smith先生，早上晚些時(shí)候，你會(huì)收到Bush先生的電話。
B: Thank you for your help. Good-bye.
謝謝你的幫助，再見(jiàn)。
A: You are welcome. Good-bye.
別客氣，再見(jiàn)。
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